Our volunteers mean so much to us, donating over 41,000 hours of their precious free time week in week out and helping our shops raise more than £1.5 million profit last year.
Each week, they help stock around 38,000 items in our shops and man our tills selling more than 20,000 items.
Find out why Susan volunteers in one of our shops
Susan volunteers two mornings a week at our Eccleshall shop and decided to get involved after retiring.
“At first, I thought I’d just volunteer for one winter but I’ve been here eight years now. I’m recycling mad and I think charity shops are brilliant for that, all these items could end up in landfill otherwise,” she says.
“I’m mainly in the front of the shop and I like talking to the customers most. Volunteering is like giving back to everybody, the charity and the community. Whatever time you can offer helps.
“There can be a stigma to charity shopping but there shouldn’t be, it helps the environment and your pocket.
“I know where the money I help raise goes and who knows, I may need their care one day.”
“We rely on them”
Eccleshall shop manager Mel added: “We have more volunteers than paid staff and we wouldn’t be able to get the stock out that we do without them.
“There’s so much they can help with and they are extremely valued members of staff, I can’t tell you how much we rely on them.”
The roles available are as varied as the individuals who support us and there’s plenty of flexibility too, with no experience necessary.
We have lots of volunteering opportunities with our retail team where you can learn new skills, meet new friends and make a difference.