How to make a complaint

How to make a Complaint

Complaints regarding our care

At Katharine House Hospice, we aim to provide a high standard of care in all aspects of our work.

Should you wish to complain about a matter concerning any of our services please tell a senior member of staff on duty. We will endeavour to resolve the matter at this level. However, if you are dissatisfied with the outcome you may wish to complain, preferably in writing to:

DIRECTOR OF CARE
KATHARINE HOUSE HOSPICE
WESTON ROAD
STAFFORD
ST16 3SB

The complaint will then be investigated and hopefully resolved at this stage. If you remain dissatisfied with the outcome of the investigation, or would prefer, you may complain to:

CARE QUALITY COMMISSION
WEST MIDLANDS
P O BOX 1246
NEWCASTLE UPON TYNE
NE99 5AG
TEL: 003000 616161
FAX: 01484 770142
EMAIL: enquiries@cqc.org.uk

 

Complaints regarding our shops or fundraising activity

If you would wish to make complaint regarding our retail shops, please address your letter to our Retail General Manager. For any complaints relating to our Fundraising (events, appeals, Lottery etc) – please write to our Head of Fundraising.

We value your privacy

Katharine House Hospice and its subsidiary companies (Embrace Quality Care, KH Promotions, Katharine House Retail, KHH Development), take our responsibilities to protect your personal data seriously.

You can find out how we use your data here

We should only be using your data with your consent and only using it for the purposes for which you have consented. These notices describes how the data is used, processed, shared, stored, and destroyed. If you have any questions, concerns, complaints or comments about our use of your data please e-mail dataprotection@khhospice.org.uk