How to make a complaint
Your feedback is important to us. Find out who to contact and how.
Care
Palliative Care Advice Line
Available 24 hours a day, 7 days a week, 365 days a year. This phone line offers out-of-hours support to those with incurable illnesses, their loved ones, and professionals.
Call: 01785 270832
Non-emergency care queries and clinical support
Please contact our Hospice reception.
Call: 01785 254645.
Email your care enquiry
Email: [email protected]
General
For general questions, deliveries, or to speak to a member of the team, please contact our reception.
Call: 01785 254645
Email: [email protected]
Fundraising
Call: 01785 270808
Email: [email protected]
Local Hospice Lottery
Supporting us via Local Hospice Lottery, or thinking of doing so? Thank you.
Please contact Local Hospice Lottery directly with any queries or issues you may have.
Media
Email: [email protected].
Retail
Shops
Please contact your local Katharine House Hospice shop directly.
Furniture collection
Please refer to the contact details you received when you booked your collection online OR to the shop you contacted to book your collection.
If you still need assistance, please email: [email protected].
House clearance service
Call: 01785 218251
Email: [email protected]
Voluntary Services
Volunteering in our shops
Please get in touch with your local Katharine House Hospice shop or send us an expression of interest in retail volunteering.
Non-retail volunteering enquiries
Call: 01785 254645
Email: [email protected]
Work experience and placements
Email: [email protected]
To help us consider your request, please include:
- the type of placement or work experience you’re looking for
- preferred dates and duration
- your age
- any learning objectives or outcomes you’d like to achieve
We’ll then send you a short online application form to complete.
Find out more
Privacy information notice
We take our responsibility to protect your personal data seriously. Find out what personal data we collect, why, and what your rights are.
Publications
Browse our latest newsletters, reports and key organisational documents.