Find us

151–153 Marsh Street North
Hanley
ST1 5HR.

Get directions

Opening hours

Monday – Saturday
9 am – 4:45pm

Sundays and Bank Holidays
10 am – 4 pm

If you’re on the lookout for a charity shop in Hanley that has a little bit of everything, our Katharine House Hospice shop is a must-visit. Packed with choice and run by a dedicated team, the store raises vital funds to support local families receiving specialist end-of-life care.

Every time you shop with us, make a donation, or simply stop by, you’re helping us provide specialist services for patients and their families across Staffordshire, so your visit truly makes an impact.

With new items arriving daily, there’s always something different on the shelves. From fashion and furniture to books and toys, our team keeps the store well-stocked and welcoming. Conveniently located in the centre of Hanley, it’s easy to drop in, have a browse, and leave knowing your visit has made a difference.

Donations

Everything in our Hanley shop has been generously donated by people in the community. Your pre-loved items become part of the funding that enables Katharine House Hospice to continue providing free, compassionate care.

With your help, our shops raise over £1 million a year towards our care.

What we can accept

We welcome a wide range of good-quality donations, including:

  • Furniture such as sofas, armchairs, dining tables, wardrobes, and beds
  • Homewares including ornaments, kitchenware, and decorative pieces
  • Clothing, shoes, and accessories for all ages
  • Books, DVDs, games, and toys
  • Electrical items with a plug that are in working order

For a detailed list of items we can accept, see the PDF Below.

What we cannot accept

For ethical reasons and legal compliance, we do not sell the following items:

  • Broken or damaged goods
  • Electrical items that are faulty or without a plug
  • Items that need gas
  • Upholstered furniture without the correct fire safety labels
  • Toys without a CE or UKCA mark

For a detailed list of items we cannot accept, see the PDF Below.

Furniture Collection Service

If you’d like to donate bulky items, our free furniture collection service makes things simple. Whether it’s a sofa, dining set, or wardrobe, our drivers can collect from your home at no charge.

We’ll check items to ensure they meet our safety and resale standards before taking them away, and every piece goes on to raise funds for Katharine House Hospice.

Smaller items such as clothing, homewares, or books can be brought straight into any of our shops.

Arrange a Furniture Collection

Volunteer At The Big Charity Shop – Hanley

Our Hanley shop is powered by the amazing contribution of volunteers. From helping on the shop floor to sorting stock behind the scenes, or serving customers at the till, there are plenty of ways to get involved.

Current opportunities include stockroom assistants, merchandising assistants, cashiers, and more. Volunteering is a rewarding way to meet people, gain new skills, and make a real difference in your community. If you’d like to get involved, drop into the shop for a chat with the manager or give us a call.

For more information see our volunteer page

Visit Us Today

Our Hanley shop is more than just a place to shop — it’s a space where the community comes together to support local hospice care. Whether you’re dropping off donations, browsing for something unique, or exploring volunteer opportunities, we’d love to see you.

With its central location, spacious layout, and a team always ready to help, every visit makes a difference for patients and families cared for by Katharine House Hospice.

The Big Charity Shop – Hanley: 151–153 Marsh Street North, Hanley, ST1 5HR

Thanks to you

It’s thanks to people like you that we can care for people like Alison.

So thank you, and we hope to see you again soon.❤️

Can’t listen to the video? Read a transcript of Alison’s story.

Free Collection

We pick up quality, used furniture, electrical and large household items.

Book a collection

House Clearance

We offer selective removal and full house clearance services.

House Clearance Service

Gift Aid!

Make your donation go further with Gift Aid on donated items.

Gift Aid! on donated items