Latest Care Updates

Lateral Flow Test Update and Visiting Katharine House Hospice and Business Centre Guidelines

To all Patients, Staff, Visitors and Contractors.

The Health, Safety and Wellbeing of our patients, their families and staff remains our absolute priority.

In line with national changes to restrictions in relation to the pandemic we have reviewed our visiting process.

All visitors to Katharine House Hospice will need to have a Lateral Flow Test. We expect all visitors to the Hospice  to access a Lateral Flow Test at a local test centre or with a home testing kit. (A list of lateral flow test and collections sites is available on request.) All visitors including those attending meetings will need a negative test on the day of visiting the Hospice.

All adults within England can now obtain LFTs to perform at home. These either from work, school or college or from designated pharmacies. Or online at https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests.

Or call 119      7am to 11pm.

Any test results should be sent to you as a text message or email.

Visiting Patients

Visitors will be asked to wear Personal Protective Equipment (PPE) which will include a face mask, gloves and apron.

We will continue to support two visitors to a patient for one session. These may be from separate households.  (So visitors are not able to come and go throughout the day.) Social distancing must be encouraged and if appropriate, maintained.

Visiting times will be from 11.00 through to 16.00.  Outside of these hours need to be discussed with the Nurse in Charge.

In exceptional circumstances guidance regarding more visitors can be sought from the Nurse in charge of the ward.

If visitors have any Covid symptoms (high temperature, cough, loss of smell or taste) or have been contacted by NHS Test and Trace advising isolation please do not visit the Hospice.

Counselling Support

In these challenging times with COVID-19 and the necessary restrictions this places on all our lives we have been establishing new ways for you to contact us for support. The Family Support Team are available Monday-Friday from 9.00-4.30pm and some weekday evenings. If you are worried, anxious, or struggling with difficult feelings please keep an eye on this page as we will regularly add information, links and resources. If you would like to talk to someone we can arrange for one of our counsellors to contact you to offer telephone support. These phone calls are by appointment only and can be booked by phoning us on 01785 254 645 and asking for the family support team, or by emailing familysupport@khhospice.org.uk.

COVID-19 Care Update

Katharine House Hospice’s first priority is the welfare of our patients, staff and volunteers and that we all take reasonable steps to protect the wellbeing of ourselves and others in this current and ever changing situation.

Our Inpatient Department, Hospice at Home team and Embrace Quality Care are continuing to operate as normally as possible.

Visiting the Hospice

In order to reduce the risk of our patients, staff and volunteers being exposed to the COVID-19 virus we are asking anybody with the following symptoms not to enter the Hospice:

Please DO NOT enter the Hospice if you have any of the following symptoms:
A high temperature – above 37.8C / 99F – you feel hot to touch on your chest or back
A new, continuous dry cough – this means you’ve started coughing repeatedly

The wellbeing and safety of our patients, and the continued ability of our staff to care for our patients, is of paramount importance to us at Katharine House Hospice.

Thank you for your support in allowing our team to safely care for your relative/friend at this time.

We are aware of the current pandemic situation and want to reassure you that every precaution is still being taken to protect your relative/friend.

We will continue to support two visitors to a patient for one session. These may be from separate households.  (So visitors are not able to come and go throughout the day.) Social distancing must be encouraged and if appropriate, maintained.

Visiting times will be from 11.00 through to 16.00.  Outside of these hours need to be discussed with the Nurse in Charge.

If you have the ability to contact your relative / friend via virtual means using your own devices, such as IPads or mobile phones, then do please feel free to use these. We have free WiFi available for your relative / friend to use in the In Patient Unit and we are happy to assist them to connect their devices to it.

We understand that this is a difficult and worrying time for you and your relative / friend. Please rest assured that we will do our very best to support you in remaining in contact.

Thank you for your commitment to assisting us in providing safe care to your relative/friend.