Retail & customer service volunteer

Location: Stafford, Norton Bridge, Rugeley, Cannock, Leek, Penkridge, Eccleshall, Newport, Hanley, Stoke and Hednesford – whichever is best for you
Hours: Flexible (minimum a few hours/week)
Type: Volunteer Role
Reports to: Store Management Team

Make a difference in your local community

Join us to help raise vital funds for our hospice care. As a retail & customer service volunteer, you’ll support our charity shop team – creating welcoming, well-organised, attractive retail spaces, assisting customers and helping keep our shops running smoothly.

Whether you’re interested in fashion, enjoy helping people or want to build real-world retail experience, this role offers a chance to contribute meaningfully and build your skills – all in a friendly, supportive environment.

Apply now

About us

We provide free, compassionate care for people with incurable illnesses across Stafford and the surrounding areas. Our charity shops play a crucial role in raising the funds needed to support this care – and our volunteers are at the heart of that.

If you share our values of compassion, inclusion and excellence, we’d love to hear from you.

What you’ll do

You can choose to focus on one area or get involved in all aspects of shop retail and customer service:

• Merchandising & stock-floor maintenance
  • organise, replenish and rotate stock on the shop floor
  • sort and prepare donated items (clothing, books, homeware, etc.)
  • tag, price, fold or hang items, ensuring items are ready for sale
  • maintain a clean, tidy, and inviting retail floor
• Customer service & sales floor support
  • welcome and assist customers: answer queries, help them locate items, offer styling advice or suggestions
  • ensure a positive shopping experience with friendly, helpful service
• Visual displays & promotional merchandising
  • create attractive displays and window arrangements
  • help plan and set up seasonal or promotional displays to highlight special items or themes
• Optional – Till & payment handling (training provided)
  • serve customers at the till, process cash and card payments
  • provide point-of-sale customer service

 

What you’ll gain

• Full training in customer service, retail operations, merchandising and till work
• Practical experience in retail – an asset for future jobs or CV building
• Confidence working with the public and in a team environment
• Insight into product pricing, stock rotation and retail display trends
• Opportunity to meet new people and be part of a friendly, values-driven charity shop team
• The personal reward of contributing to vital hospice care through fundraising

 

Who we’re looking for

We welcome volunteers from all backgrounds. No previous retail experience is needed –  just bring:

• a friendly, approachable attitude and willingness to help
• an interest in retail, fashion, visual displays or customer service
• an eye for presentation and detail
• reliability and flexibility
• a positive, team-oriented mindset

Ready to join us?

If you’d like to become a retail & customer service volunteer apply now or contact us for more information.

We’re excited to welcome new volunteers who want to make a difference while gaining valuable experience.

Call Laura on  07813527459 or 01785 254645 ext 160 for an informal chat.