We’re working towards a future where everyone in our community can live well and die with dignity, in the place they choose — with the right care, at the right time.

In 2021, we launched a review into our care services through conversations with the people who matter most — patients and families, our staff and volunteers, healthcare partners and professionals, and members of our local community.

The feedback we received helped us to assess our provision of care and highlighted where we need to adapt to best meet the needs of our community.

Since then, we’ve continued to listen and develop our care to meet the needs of our community, resulting in our latest Care Strategy (2025–2029).

Our Care Strategy: 2025–2029

Our commitment to continue to deliver outstanding care, earlier support, better coordination, and services that truly reflect people’s needs and wishes.

What we’re aiming for

• Support people earlier in their journey with us

• Reduce crisis and distress by spotting changes sooner

• Deliver excellent, sustainable care that meets high clinical standards

• Strengthen partnerships and make better use of volunteer support

• Use digital tools and systems that make care safer and more efficient.

These priorities are based on what matters most – delivering safe, compassionate care, learning as we go, and working together. We’ll support this through strong leadership, skilled and dedicated professionals, well-managed spaces, sustainable funding and clear communication.

What we’re doing this year

In 2025, we’re taking important steps to bring the strategy to life.

• Wellbeing phone check-ins for patients at home – offering regular support and spotting early signs of deterioration

• A new care system to improve clinical quality and patient experience

• Inpatient unit renovation and expansion, helping us care for more people in a calm, modern setting

• A new frailty pathway and clinic, offering tailored support for people living with frailty

• Better recording of patient wishes, so we can support preferred places of care and death

• Reviewing our County Hospital offer to identify opportunities for improvement

• Professional development support to help our care teams grow and thrive

• Introducing care quality metrics to ensure clinical safety and showcase our impact.

Download: Care Strategy 2025–2029

Our values in action

Everything we do is guided by our values:

• We treat people fairly, with respect and honesty

• We listen, we welcome difference, and we value everyone

• We aim high, use resources wisely, and keep learning

• We work in partnership, professionally and compassionately

This strategy is our promise to the people we care for, to those who care alongside us and to the community we serve.

Download our full Care Strategy (PDF) to find out more.