A woman walks towards a desk which has the message 'donation point' on it. Two people are standing behind the desk, smiling and welcoming her.

Donation guide

Check out our donations guide for what we always need to turn your preloved items into support for families in your community who need hospice care and support.

Download our donation guide

With your help, our shops raise over £1 million a year towards the care we provide.

We really appreciate every donation, but there are some items we’re unable to accept for safety, legal and practical reasons. This guide explains what we can and can’t take, helping us make the most of your generosity.

What we can accept

  • large and small furniture
  • homewares and bric-a-brac
  • electrical items complete with a plug
  • collectables and antiques
  • clothing
  • handbags, shoes and jewellery
  • gym equipment
  • books
  • CDs, DVDs and video games
  • toys and games
  • nursery and children’s equipment with original fixing & manufacturer’s manual.

What we can’t accept

We really appreciate you wanting to donate to us and taking your time and consideration to do so.

We’re sorry we can’t accept every donation… although we’d like to.

Our experienced staff know what we struggle to sell, and the safe disposal of unsellable items costs us funds which could be going directly to care services. For ethical reasons and legal compliance, we do not sell the following items:

  • damaged furniture that can’t be sold
  • toys without a CE or UKCA mark
  • weapons
  • items that need gas
  • faulty electricals or items without a plug
  • soft furnishings without fire and safety labels
  • broken or incomplete items
  • machinery without instructions
  • poor condition bicycles
  • real fur and ivory
  • personal safety equipment
  • food and drink or alcohol
  • part used cosmetics, perfume toiletries
  • children’s car seats or booster seats
  • sunbeds and tanning equipment.