Does being referred to the hospice mean other care is stopping?
We work alongside other health and care services to help improve comfort, quality of life and symptom control.
Temporary update to inpatient care
Our inpatient care is currently based at County Hospital while building work takes place at our hospice. The same compassionate, specialist care continues to be delivered by our team.
If you have any questions, our advice line is here for you 24/7, every day of the year.
When symptoms become more difficult to manage, our Inpatient Unit (IPU) can provide specialist care and support. Stays are often short-term, helping people feel more comfortable before returning home or to their preferred place of care.
You’ll be supported by our doctors, nurses and wider hospice team, who’ll work with you to manage symptoms, address concerns and support your wellbeing.
Once your symptoms have stabilised, you may be discharged to your preferred place of care.
We support people with heart, kidney or liver failure, severe lung disease, progressive neurological conditions and many other illnesses. If you’re unsure whether we can help, please call us for advice.
Visiting a loved one
Family and friends are welcome to visit, with no current visiting restrictions. Personal items such as photographs, cards and flowers can be brought in to help make your stay feel more familiar.
You're also welcome to arrange a visit from your own pet. Please call our reception first so we can make sure it's suitable and comfortable for everyone.
Pets are an important source of comfort for many people, which is why Pets as Therapy (PAT) dogs also regularly visit our hospice.
Call 01785 270832
You're also welcome to arrange a visit from your own pet. Please call our reception first so we can make sure it's suitable and comfortable for everyone.
Pets are an important source of comfort for many people, which is why Pets as Therapy (PAT) dogs also regularly visit our hospice.
I need everyone to know what a truly amazing place this is… the support is out of this world.Read Karl and Sarah's story
Frequently asked questions
Is hospice care only for people when nothing else can be done?
Hospice care focuses on what can be done to improve comfort, dignity and quality of life, helping people live as well as possible for as long as possible.
What happens after a referral is made?
We will review your referral and may offer admission or recommend another of our services that better meets your needs. If a bed is not immediately available, accepted referrals may be placed on a waiting list and reviewed daily.
What happens when a bed is offered?
Our Patient Flow Coordinator will contact you or your family to arrange admission. If needed, transport can also be discussed and organised.
What should I bring with me?
Comfortable clothes, toiletries, any medications in their original packaging, and essential items such as glasses, hearing aids, a phone charger and important documents. Storage space can be limited.
Can you cater for dietary requirements?
Yes. All meals are freshly prepared on site, and we can cater for a wide range of dietary requirements, including medical, cultural and personal preferences.
How to access our support
Any healthcare professional involved in your care can refer you to our services.
If you're unsure whether a referral is right for you, would like advice, or would like to have a look around before being referred, please call our 24/7 advice line.
Here for the whole family
Families and carers can access a range of support, including complementary therapies, counselling and support groups.
Family and carer support
Advocacy
Sometimes information about care and treatment can feel difficult to understand.
If you need support to make decisions, understand your rights or have your voice heard, you can ask for help from an independent advocate.
Advocacy is free and available to anyone who needs support.
Plan your care
An advance care plan helps you think about and record what matters most to you. It helps others understand your wishes if you’re unable to speak for yourself in the future.
iWantGreatCare is a trusted site for healthcare reviews. They enable you to leave meaningful feedback on your care or say thank you.iWantGreatCare
You can read honest, direct feedback from people like you when looking for care for yourself or a loved one.