Cookie policy

Our Cookie Policy explains what cookies are, how we use them on our website, and how you can manage your cookie preferences.

At Katharine House Hospice, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Cookie Policy explains what cookies are, how we use them on our website, and how you can manage your cookie preferences.

What are cookies?

Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.

Types of cookies we use

We use the following types of cookies on our website:

Necessary cookies
These cookies are essential for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. Without these cookies, the website cannot function properly.
Functional cookies
These cookies allow the website to remember your preferences and improve your experience on our website (e.g. video playback quality).
Analytics cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to count visits and traffic sources so we can measure and improve the performance of our site.
Performance cookies
These cookies collect information on how visitors use the website, for instance, which pages visitors go to most often and if they receive any error messages. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how the website works.
Advertisement cookies
These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

Examples of cookies we use

Cookie name	Domain	Type	Purpose	Duration
_GRECAPTCHA	www.google.com	Necessary	Helps us protect our website from spam and abuse by identifying bots (non-human users)	6 months
VISITOR_INFO1_LIVE	Youtube.com	Functional	Measures your bandwidth to determine the best video quality.	6 months
_ga	.khhospice.org.uk	Analytics	Helps us understand how you use our site by tracking your visits and interactions	1 year 1 month 4 days

For a full list of cookies, see: www.khhospice.org.uk/cookie-register

How we inform you about cookies

Cookie consent notice with the heading 'We value your privacy.' The notice informs users that cookies are used to enhance browsing experience, serve personalised content, and analyse traffic. Three options are available: 'Cookie settings,' 'Reject all,' and 'Accept all,' presented as buttons below the text.

Our cookie consent notice and options.

We inform you about the use of cookies through a cookie banner on your first visit and the presence of a cookie management tool on all pages. This Cookie Policy is referenced in our Privacy Information Notices and is accessible from the footer of our website.

Third party access to cookies

We use both first-party and third-party cookies on our site:

First-party cookies are set by our website’s domain. These cookies help us improve your browsing experience, manage website functionality and track how users interact with the site. The cookies we use will only be accessed by us and those third parties named in our Cookie register for the purposes referred to in this cookie policy.
Third-party cookies are set by services that are not hosted on our domain, but help us deliver additional features or improve functionality, such as enabling you to watch embedded videos. The data collected is shared with the respective third-party providers.

You can view a list of these cookies, the data they collect and how they use it in our Cookie register.

Websites we link to

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of any website you visit.

How to block all cookies

If you prefer not to have cookies set on your device, you can block them. Most web browsers allow you to control cookies through their settings. You can usually find these settings in the ‘Options’ or ‘Preferences’ menu of your browser. For detailed instructions, visit www.aboutcookies.org, which provides comprehensive guidance on how to manage cookies on various browsers.

Please note that blocking all cookies, including essential ones, may affect the functionality of our website and you may not be able to access certain parts of it.

To opt out of Google Analytics tracking across all websites, visit: http://tools.google.com/dlpage/gaoptout.

You can also manage your Google Ads settings here: https://www.google.com/settings/u/0/ads/authenticated.

For more information on managing and deleting cookies, visit www.allaboutcookies.org and www.aboutcookies.org.

If you want to change your cookie preferences, delete the existing cookies and refresh the Katharine House Hospice website to re-confirm your choices.

Regular audits and updates

We will update our cookie register every time we implement a new cookie. We will also set the cookie preference centre to prompt you to refresh your consent.

Contact us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at [email protected].

Changes to this policy

This policy was last updated on 18 December 2024. We may change this policy from time to time, when we do we will inform you by updating this web page. (www.khhospice.org.uk/cookies).