Mike Smith already volunteers his time and expertise as a trustee. Now, he’s taking that support further by joining our Retail Board, helping ensure our charity shops continue to fund care for local families.
With a background in finance, retail and property, and a personal connection to hospice care, Mike is passionate about supporting the people behind our shops and the difference they make every day.
We spoke to Mike about why he took on this extra volunteer role, the skills he brings, and what he hopes to help our retail team achieve.
Why did you decide to join our retail board?
I’m already a trustee, and I’ve been in that volunteer role for around three years. I’m also a member of the finance committee. When there were gaps on the retail side, I was asked if I would step in and support the Retail Board.
My main reason for volunteering for Katharine House Hospice is similar to many others – through friends and family who have experienced the wonderful care and support.
It’s such a humbling place to be. I wanted to give something back and help keep the hospice sustainable, so it can continue supporting people when they need it most.
What experience, skills or insights do you bring?
My most recent role was Chief Executive of a local building society and before that I trained and worked as a banker, so I bring strong financial experience and an understanding of retail environments.
Alongside this, I’ve worked across multi‑site businesses and now operate as a consultant, which means I’m used to looking at performance, merchandising and how estates work together. I’m also Chairman of a real estate business, so I’m comfortable dealing with property and assets.
I hope to bring a wide range of skills to the Retail Board – from financial oversight and governance to practical experience of operating businesses – to help ensure strong foundations and good decision‑making.
What do you hope to help our retail team achieve?
For me, it comes down to three key areas: people, results and culture.
Firstly, people. It’s essential that everyone feels supported, motivated and valued, with good communication. A positive working environment makes such a difference for both staff and volunteers.
In terms of results, customer service is absolutely vital. Competition within the charity retail sector is fierce, so delivering welcoming, friendly service is more important than ever. Our shops should be places people enjoy visiting, donating to and buying from.
Culturally, I want Katharine House Hospice retail to feel positive, energetic and welcoming. Above all, I want everyone on the retail side to feel truly appreciated.
Retail provides the fuel that enables the hospice to deliver its incredible care.
What do charity shops mean to you?
Charity shops are a fantastic way for people to support such an essential cause, especially in a sector that’s so underfunded by the state. They help people recycle and donate goods in a meaningful way, directly benefiting individuals and families at the most difficult times in their lives.
That connection between everyday generosity and compassionate care is what makes charity retail so special.