We are here for you and your family
Counselling support

In these challenging times with COVID-19 and the necessary restrictions this places on all our lives we have been establishing new ways for you to contact us for support. The Family Support Team are available Monday-Friday from 9.00-4.30pm and some weekday evenings. If you are worried, anxious, or struggling with difficult feelings please keep an eye on this page as we will regularly add information, links and resources. If you would like to talk to someone we can arrange for one of our counsellors to contact you to offer telephone support. These phone calls are by appointment only and can be booked by phoning us on 01785 254 645 and asking for the family support team, or by emailing familysupport@khhospice.org.uk

We have also launched a new bereavement support facebook group https://www.facebook.com/groups/268819704145704/


Katharine House Hospice’s first priority is the welfare of our patients, staff and volunteers and that we all take reasonable steps to protect the wellbeing of ourselves and others in this current and ever changing situation.

Hospice Day Therapies has closed as of Wednesday 18th of March. Patients have being informed individually and their personal circumstances assessed, our team will continue to offer appropriate support.

Our Inpatient Department, Hospice at Home team and Embrace Quality Care are continuing to operate as normally as possible.


Changes to Inpatient care

Since the current advice regarding self-isolation and social distancing was released we have been faced with immediate difficulty staffing the inpatient unit in terms of all professionals- Health Care Assistants (HCAs), Nurses and Doctors.

We have rapidly considered options to safeguard our inpatient service and try and mitigate the risks of key staff shortages whilst maintaining patient safety.

We will change the type of service we offer and the model we use so that we can support as many patients as possible in response to changing staffing levels and yet still maintain the safety of our patients and staff.

We intend to move to a ‘nurse led’ model of care.

We propose that for now we will admit those patients thought to be in last weeks / days of life with largely ‘non-specialist’ needs. These would include those whose care can be managed with the support of HCAs, with the input of a single nurse on shift to to manage other issues as they occur.

HCAs will ensure good care is delivered to these patients, but without a full team of specialist staff this unit would no longer necessarily be a suitable environment for patients with complex symptom control issues for whom their care may be better delivered at the hospital or in the home during the Covid-19 pandemic.

Visiting the Hospice

In order to reduce the risk of our patients, staff and volunteers being exposed to the COVID-19 virus we are asking anybody with the following symptoms not to enter the Hospice:

Please DO NOT enter the Hospice if you have any of the following symptoms:
A high temperature – above 37.8C / 99F – you feel hot to touch on your chest or back
A new, continuous dry cough – this means you’ve started coughing repeatedly

We shall be temporaily suspending viewings of the Memory Book in hospice reception. We apologise for any inconvenience.

The wellbeing and safety of our patients, and the continued ability of our staff to care for our patients, is of paramount importance to us at Katharine House Hospice.

Thank you for your support in allowing our team to safely care for your relative/friend at this time.

We are aware of the current pandemic situation and want to reassure you that every precaution is being taken to protect your relative/friend.

To be able to protect all of our patients, as well as our staff, we have taken the difficult decision to limit visiting to the hospice following the government’s request for people to stay at home in order to reduce the spread of COVID-19.

All visits must be pre – booked at least 24 hours in advance with the Nurse in Charge of the In Patient Unit. A maximum of 2 people, who must be from the same household (i.e. live together) may visit for 2 hours between 2 p.m. and 4 p.m. each day.

Please do not come to the hospice unless you have already booked a visit with the Nurse in Charge of the In Patient Unit.

If you have the ability to contact your relative / friend via virtual means using your own devices, such as IPads or mobile phones, then do please feel free to use these. We have free WiFi available for your relative / friend to use in the In Patient Unit and we are happy to assist them to connect their devices to it.

We understand that this is a difficult and worrying time for you and your relative / friend. Please rest assured that we will do our very best to support you in remaining in contact.

Thank you for your commitment to assisting us in providing safe care to your relative/friend.