How to Complain

At Katharine House Hospice, we aim to provide a high standard of care in all aspects of our work.

Should you wish to complain about a matter concerning any of our services please tell a senior member of staff on duty. We will endeavour to resolve the matter at this level. However, if you are dissatisfied with the outcome you may wish to complain, preferably in writing to:

 

DIRECTOR OF CARE

KATHARINE HOUSE HOSPICE

WESTON ROAD

STAFFORD

ST16 3SB

 

The complaint will then be investigated and hopefully resolved at this stage. If you remain dissatisfied with the outcome of the investigation, or would prefer, you may complain to:

 

CARE QUALITY COMMISSION

WEST MIDLANDS

P O BOX 1246

NEWCASTLE UPON TYNE

NE99 5AG

TEL: 03000 616161

FAX: 01484 770142

EMAIL: enquiries@cqc.org.uk