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Our services

We are seeking to provide as much resource and support as we can for the NHS to
support their initiatives in tackle Coronavirus. At the same time we want to minimise
risks to our staff. Our plans and efforts can change from week to week as the
current situation evolves. 

Day Therapies, Lymphoedema, Counselling

These services are closed to face-to-face contacts, but are offering remote support
(see below). Some staff have been redeployed to support community services.

Inpatient Unit

The unit remains open, although capacity has been reduced for the multi-occupancy

Community Services

Specialist nursing services are providing remote support, with home visits if needed.
Hospice at Home and the Embrace care agency are all working at capacity, but are still accepting referrals.


Counselling Support

In these challenging times with COVID-19 and the necessary restrictions this places on all our lives we have been establishing new ways for you to contact us for support. The Family Support Team are available Monday-Friday from 9.00-4.30pm and some weekday evenings. If you are worried, anxious, or struggling with difficult feelings please keep an eye on this page as we will regularly add information, links and resources. If you would like to talk to someone we can arrange for one of our counsellors to contact you to offer telephone support. These phone calls are by appointment only and can be booked by phoning us on 01785 254 645 and asking for the family support team, or by emailing

We have also launched a new bereavement support facebook group

You can find useful information on maintining your mental health and well being at the link below

Well being resources
Visiting The Hospice

In order to reduce the risk of our patients, staff and volunteers being exposed to the COVID-19 virus we are asking anybody with the following symptoms not to enter the Hospice:

Please DO NOT enter the Hospice if you have any of the following symptoms:
A high temperature – above 37.8C / 99F – you feel hot to touch on your chest  or back
A new, continuous dry cough – this means you’ve started coughing repeatedly

We shall be temporaily suspending viewings of the Memory Book in hospice reception. We apologise for any inconvenience.