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Our services

We are seeking to provide as much resource and support as we can for the NHS to
support their initiatives in tackle Coronavirus. At the same time we want to minimise
risks to our staff. Our plans and efforts can change from week to week as the
current situation evolves. 

Day Therapies, Lymphoedema, Counselling

These services are closed to face-to-face contacts, but are offering remote support
(see below). Some staff have been redeployed to support community services.

Inpatient Unit

The unit remains open, although capacity has been reduced for the multi-occupancy

Community Services

Specialist nursing services are providing remote support, with home visits if needed.
Hospice at Home and the Embrace care agency are all working at capacity, but are still accepting referrals.


Counselling Support

In these challenging times with COVID-19 and the necessary restrictions this places on all our lives we have been establishing new ways for you to contact us for support. The Family Support Team are available Monday-Friday from 9.00-4.30pm and some weekday evenings. If you are worried, anxious, or struggling with difficult feelings please keep an eye on this page as we will regularly add information, links and resources. If you would like to talk to someone we can arrange for one of our counsellors to contact you to offer telephone support. These phone calls are by appointment only and can be booked by phoning us on 01785 254 645 and asking for the family support team, or by emailing

We have also launched a new bereavement support facebook group

You can find useful information on maintining your mental health and well being at the link below

Well being resources
Visiting The Hospice

In order to reduce the risk of our patients, staff and volunteers being exposed to the COVID-19 virus we are asking anybody with the following symptoms not to enter the Hospice:

Please DO NOT enter the Hospice if you have any of the following symptoms:
A high temperature – above 37.8C / 99F – you feel hot to touch on your chest  or back
A new, continuous dry cough – this means you’ve started coughing repeatedly

We shall be temporaily suspending viewings of the Memory Book in hospice reception. We apologise for any inconvenience.

Christmas and New Year visiting

The wellbeing and safety of our patients, and the continued ability of our staff to care for our patients, is of paramount importance to us at Katharine House Hospice.

Thank you for your support in allowing our team to safely care for your relative/friend at this time.

We are aware of the current pandemic situation and want to reassure you that every precaution is being taken to protect your relative/friend.

To be able to protect all of our patients, as well as our staff, we have taken the difficult decision to limit visiting to the hospice following the government’s request for people to stay at home in order to reduce the spread of COVID-19.

Unfortunately due to the increasing transmission of COVID 19 in the general population, and in line with government guidelines, we are unable to relax our visiting procedures over the Christmas and New Year period.

All visits must be pre - booked at least 24 hours in advance with the Nurse in Charge of the In Patient Unit. A maximum of 2 people, who must be from the same household (i.e. live together) may visit for 2 hours between 2 p.m. and 4 p.m. each day.


Please do not come to the hospice unless you have already booked a visit with the Nurse in Charge of the In Patient Unit.

If you have the ability to contact your relative / friend via virtual means using your own devices, such as IPads or mobile phones, then do please feel free to use these. We have free WiFi available for your relative / friend to use in the In Patient Unit and we are happy to assist them to connect their devices to it.

We understand that this is a difficult and worrying time for you and your relative / friend. Please rest assured that we will do our very best to support you in remaining in contact.

Thank you for your commitment to assisting us in providing safe care to your relative/friend.